The second email,
Finished Concert, might have been title
Concert Finished, But ... . Ed said that the finished instrument looked terrific, and that Pops loved the sound, but he (Pops) was worried about something. To be more precise, Pops was worried about how I would feel about something. There are a couple small pukas or pinhole imperfections in the finish associated with the triple layered banding along the sides of the ukulele.
They sent along this closeup picture:
Apparently it has to do with any slight unevenness of the glue holding the multiple layers together. Pops said the issue is very hard to detect before spraying even if things look perfect. I believe that this same issue caused the previous rework of sanding down the sides and back and the associated the delay getting it resprayed.
Pops said he was happy to sand it down and try respraying again if that was what I wanted. He also offered the ukulele as is at a discount that included a hard cases for both the concert and my soprano. It's clear that Pops was torn because he really doesn't want to disappoint me and he also really doesn't want to further delay getting the ukulele to me. Ed shared the following Q&A with Pops:
"I asked him to switch roles and I asked what he would do if he was paying over $1,000 for a handmade instrument. He said, 'Without question, I would take it because it is acoustically perfect. For me, sound is everything, but I understand that looks are important to people. You can buy a $300 made-in-China ukulele that looks beautiful but it does not sing. For me, it is all about the sound.'"
After thinking about it for a couple hours, my decision was clear, though others might make a different choice. Below is a quote from my response to Ed.
"These pukas seem like this is something he could be chasing after for some time with no guarantees that the next sanding and spraying would do the trick. He has put so much time and effort into this instrument, I hate to see him chasing that, and I'd rather not wait.
Sound and playability are my priorities. If the acoustics and playability (setup, intonation etc.) are up to Pops's high standards, then I can live with the pukas. When he says it is ready acoustically, it is ready. My bond with my soprano, and my admiration for Pops's craftsmanship come from the way the instrument plays--the way it feels in my hands and the wonderful tone I can draw from it.
Including the two hard cases is more than enough compensation for any minor cosmetic flaws, and I appreciate the offer."
The ukulele is due here Monday June 19.